Salesforce already relies on AWS as its primary public cloud provider, and now uses Amazon Connect as its preferred contact center technology. Salesforce has touted its Amazon Connect integration as providing contact center agents with a complete set of tools in their agent workspace to improve customer support delivery. With this functionality they also retain the level of flexibility. Amazon Connect and Slack integration + automation. Agents can simply enable this integration as each agent can choose either to enable or disable it with a click directly from the Agent Console. 17, Amazon CEO Andy Jassy, citing the importance of in-person collaboration, announced that employees were expected to return to the. Configuring the MS Teams integration in PACE enables the syncing of statuses from Microsoft Teams to Amazon Connect in near real-time. With integrated cloud telephony via by Amazon Connect, Salesforce said the service will provide a more consistent phone support system for service providers. A line has been drawn in the sand, or rather in Slack.
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